| 1. If my dog is boarding at AAP while I am staying elsewhere, can I take my dog out for visitation during the day?
Yes, AAP welcomes your visits to pet guests, and allows owners to take your pet out during regular store hours Mon-Fri 8:30am-5:30pm and Sat. 10-2pm. Please note that we may not have visitation on holiday weekends.
2. Is there an additional fee for my pet’s special diet or giving medication?
AAP understands that many pets have special needs. AAP’s professional caregivers are experienced in administering medication and preparing special meals per your instructions at no additional charge.
3. What if my pet needs emergency care while boarding at AAP?
AAP is located directly across the hall from Heritage Animal Hospital. Should your pet need emergency care, their staff is on call 24 hours a day.
4. Do I have to leave my pet at AAP all day for grooming?
AAP is pleased to offer a 2 - 3 hour turnaround for grooming, depending on breed and services requested. This turnaround period allows AAP to provide a cage-free environment for grooming clients.
5. How do I know my pet received “personal attention” during boarding?
AAP documents each pet guest’s activities in a personal report card for owners to pick up when guest checks out. This report includes times and specifics for feedings, walks, medication, and playtime with other guests.
6. Can I pickup my pet from boarding on Sunday?
Yes. AAP accommodates boarding pick up only on Sundays from 12:00 - 3:00pm.
7. Can my pet have his favorite items from home while boarding?
Yes, pet guests can bring familiar items (toys, blankets, beds, etc.) to make their stay more comfortable.
8. What time in the evening will my dog go out for the last time?
Dog guests’ last walk of the day will be no earlier than 8:00pm. Few kennels walk their dogs this late, but we believe it is important for your dog’s comfort to maintain consistency with their normal walking schedule.
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